Refund & Cancellation Policy
Please read this carefully. Last updated: sample placeholder date — update before going live.
Digital service
Because subscriptions are digital and activated quickly, refunds are considered on a case-by-case basis in line with this policy.
Eligibility
If you experience a technical issue we are unable to resolve within a reasonable time, you may be eligible for a partial or full refund for the unused period. Contact support with your order reference.
Cancellation
You may cancel at any time; your access continues until the end of the paid period. Plans do not auto-renew unless stated.
Non-refundable cases
Refunds may not apply where the issue is caused by your own equipment, an unstable internet connection or breach of these terms.
How to request
Email support@hannaniptv.com or message us on WhatsApp with your order reference and a description of the issue.